The Struggle is Real Real
Your Business Called Me
and Said You Need Help.
You're growing faster than you can say "systems" and a lot of important activities are being neglected. You've got leads that haven't been contacted; invoices that haven't been paid; and files all over the place. I understand you're busy, and there's no judgment. I'm here, cardigan sleeves rolled up, comfy slacks on, ready to organize and manage all the details so you can focus on being
the CEO.
I'm your sleeves-rolled-up; elbow-deep; operations-minded support system.
I make practical, informed decisions and keep a keen eye on all of the moving parts to ensure things don't slip through the cracks. You need me on your team if...
You're a hard-working small business owner who excels in doing what you love, but you're too busy to keep up with all of the details of keeping your business operations aligned
You wish you had some help communicating with clients, contractors, and vendors because you feel like you spend more time in meetings than growing your business
You have a hard time staying organized
You know you need to have better systems in place, but again, who has time to work on that?
What is an
Operations Manager?
An operations manager is the vital force behind a company's efficient functionality, orchestrating daily activities to maximize productivity. They meticulously plan and direct business processes, ensuring seamless coordination within a team. Their focus on resource management encompasses personnel, materials, and equipment. Ultimately, they are problem-solvers, adept at resolving operational issues. They are deeply involved in the day-to-day activities of the business, acting as a buffer between the executive officers and the team. A fractional Operations Manager is a contract worker. This makes them a cost-effective alternative to a full-time managerial employee.
Skill Areas
I know how time-consuming running a business can be. I will take over keeping the engine running so you can finally gain freedom, time, and peace of mind.
ADMINISTRATION
Overseeing the implementation and maintenance of efficient information management systems, proposal preparation, contract preparation
LAUNCH MANAGEMENT
Developing launch project plans, sourcing contractors and vendors, coordinating launch team, monitoring and analyzing launch performance
TEAM MANAGEMNT
Overseeing team, delegating tasks, training team members, mentoring team members, mediating conflict, ensuring policy compliance
CLIENT RELATIONSHIPS
Building and maintaining client relationships, handling inquiries, managing client accounts, and ensuring client satisfaction
​
PROCESS IMPROVEMENT
Designing processes, implementing processes, writing standard operating procedures, ensuring procedure compliance
TECHNOLOGY
Assessing technology needs, implementing software solutions, developing technology-based workflows, maintaining technology systems
CONTRACTOR MANAGEMENT
Overseeing contractor selection,
onboarding, and performance. Processing invoices and reimbursements.
PROJECT MANAGEMENT
Planning and executing projects, defining project goals and timelines, allocating resources, monitoring progress, and ensuring successful project completion
Vendor Managment
Sourcing vendors, negotiating contracts, maintaining relationships, ordering services and materials, ensuring quality compliance,
processing payments
and more
Core Values
Determination
Determination
Keep goals in focus, work hard, and
get things done. Making learning a life-long endeavor and don't stop growing.
Innovation
Innovation
Leverage technology. If you can't find what you're looking for, create it yourself.
​
Flexibility
Flexibility
Be flexible with yourself and others. Life can change suddenly, so be OK with making adjustments.
Kindness
Kindness
Be kind to yourself and all other humans. Don't expect what people aren't capable of providing. Accept other's limitations.
Honesty
Honesty
Tell the truth to yourself and to others. Don't be afraid of difficult conversations.
​
Respect
Respect
Show respect to everyone, even if they look, sound or think differently than you.
​
Ready to Do Something About Your Ops?
Book a Free
Discovery Call
Let's Discuss One of Your Challenges
Schedule a Free
Discovery Call
Are a you a small business owner struggling with a major operational gap that's holding your business back? Take advantage of a free Discovery Call and let's talk about it. There are no strings attached and no obligation to work together after the call.
THE PROCESS
Here's What Happens Next
When we're ready to start working together, here's
what you can expect to happen next.
01
Onboarding
You'll complete a fluid onboarding
process.
02
In-Depth Strategy Session
We'll have a strategy session to discuss where to start.
03
Implementation
I'll prepare a roadmap that outlines the next steps; and we get to work.
Kind Words from Past Clients
Can I Be Upfront for a Minute?
Really Quickly
My approach might work for you if...
You're a solopreneur, or a small startup with 2-20 team members who is growing rapidly
You're burnt out from doing it all and you are convinced
that you need an operations-minded professional on your team in order to scale your business
You're not afraid of using technology (because I leverage affordable software as much as possible in order to improve workflows)
You prefer to avoid drama, you're friendly and respectful to all human beings, and you just want to work hard and get things done
My approach won't work for
you if...
You're a medium-large sized company who has been in business for awhile and doesn't like change
You aren't truly ready to hand off some of your responsibilities or you're a micro-manager
You aren't willing to try technology or test new methods
You struggle with treating people in a kind and respectful manner
